Support

PawPals Support

For product support, privacy questions, or a family data request, contact [email protected]. Please do not include a child's full name, school, address, or unnecessary health details.

Family connection

Use the six-digit code shown in the child profile. Both devices must use the same Apple ID's private iCloud database. The code confirms the household record; it is not public social networking.

Parent PIN

The parent area uses a four-digit Keychain PIN. If the PIN is forgotten, use the device's data reset path only after confirming the family has exported anything it needs.

Tasks and review

Ordinary tasks can be completed by the child. Tasks marked important appear in Parent Center for approval or return. Local notifications are optional.

HealthKit

After parent authorization, today's steps can complete eligible physical tasks. PawPals does not write health data or keep the raw step count in family records.

Export and delete

Parent Center → Privacy & Data provides a text summary export and deletion of the child, pet, tasks, and evidence thumbnails. iCloud propagation may take time.

中文版

萌爪成长园支持

如需产品支持、隐私咨询或家庭数据请求,请发送邮件至 [email protected]。请不要在邮件中提供孩子全名、学校、住址或不必要的健康细节。

家庭连接

使用孩子档案中显示的六位邀请码。两台设备需要使用同一 Apple ID 的 iCloud 私有数据库。邀请码用于确认家庭记录,不是公开社交。

家长 PIN

家长管理端使用保存在 Keychain 的四位 PIN。如果忘记 PIN,请先确认已导出需要保留的家庭数据,再使用设备的数据重置路径。

任务与确认

普通任务由孩子完成;标记为重要的任务会进入家长中心,可批准或退回。通知权限是可选的。

HealthKit

获得家长授权后,今日步数可完成符合条件的体能任务。PawPals 不写入健康数据,也不把原始步数保存到家庭记录。

导出与删除

家长中心 → 隐私与数据提供文字摘要导出,并可删除孩子、宠物、任务和凭证缩略图。iCloud 同步到其他设备可能需要时间。