Support · Preparing

MoveMinutes Support

MoveMinutes is preparing for release. For setup, privacy, family-safety, or accessibility help, contact [email protected]. Do not email a child's real name, location, school, Screen Time selections, or other sensitive information.

Family Controls Authorization

Apple owns the authorization sheet and Screen Time system state. If authorization is denied or revoked, open the parent area, review the explanation, and check the relevant Apple Screen Time settings. The app should never imply that shielding is active when it is not.

Demo Mode

If production Family Controls capability is unavailable, MoveMinutes shows a clearly labeled local demo. Timers, rules, grants, and parent controls can be explored, but selected apps are not actually shielded.

Activity And Passes

Complete the agreed activity to earn one limited pass. Daily limits and duplicate-grant protection apply. A pass can expire or be ended early and should not be treated as an unlimited balance.

Parent Pause And Emergency Access

Use parent-authenticated controls to pause routine rules or allow emergency access. Phone, family messaging, maps, school, and health-and-safety paths should remain available.

Restart Or Recovery

If the displayed state and expected rule differ after a restart, time change, or authorization change, open the parent area and run the available recovery or status check. Use Apple system controls when safety or access requires an immediate change.

Local Data And Reset

Family agreements, sessions, passes, overrides, anonymous daily summaries, and settings are local. Use supported in-app reset controls or delete the app to remove app-local data, subject to normal Apple backup behavior.

中文版 · 准备中

先动后玩 MoveMinutes 支持

MoveMinutes 正在准备发布。如需配置、隐私、家庭安全或无障碍帮助,请发送邮件至 [email protected]。请勿通过邮件发送孩子真实姓名、位置、学校、Screen Time 选择或其他敏感信息。

Family Controls 授权

授权页面和 Screen Time 系统状态由 Apple 控制。如果授权被拒绝或撤销,请进入家长区域阅读说明,并检查相关 Apple Screen Time 设置。App 不应在限制未生效时暗示已经生效。

演示模式

正式 Family Controls 能力不可用时,MoveMinutes 会显示明确标记的本地演示。可以体验计时、规则、grant 与家长控制,但不会真实 shield 所选 App。

活动与通行证

完成约定活动后获得一次限时通行证。每日上限和重复授予保护始终适用;通行证可能到期或提前结束,不是可无限累积的余额。

家长暂停与紧急放行

使用经过家长认证的控制暂停日常规则或紧急放行。电话、家庭消息、地图、学校和健康安全路径应保持可用。

重启与恢复

重启、修改时间或授权变化后,如果显示状态与预期规则不一致,请进入家长区域执行可用的恢复或状态检查。安全或访问需要立即变更时,请使用 Apple 系统控制。

本地数据与重置

家庭协议、会话、通行证、override、匿名日汇总与设置保存在本地。使用 App 内受支持的重置入口,或删除 App 移除本机数据;仍受 Apple 正常备份行为影响。

When contacting support / 联系支持时

Include the device model, iOS version, app version, whether Family Controls authorization is shown as granted, and a description of the visible state. Do not include controlled app names or a child's personal information.
请提供设备型号、iOS 版本、App 版本、Family Controls 是否显示已授权,以及可见状态说明;不要提供受控 App 名称或孩子个人信息。